Support

Pegg is a fashion resale marketplace — catalogue what you own, list what you no longer wear, and buy from other people's wardrobes.

Email support@pegg.app

We aim to reply within two business days. Include your account email and, for an order question, the order number shown on the order screen.

Delete your account

You can delete your Pegg account and its data from inside the app, without contacting us:

Tap the account icon in the top right of any screen.
Choose Settings, then scroll to Delete Account.
Confirm. Your profile, closet, listings and photos are deleted. Completed orders stay on record for the person you traded with, without your address.

Records we are legally required to keep — completed-transaction and payout records held for tax and anti-fraud purposes — are retained as described in the Privacy Policy.

Buying

Payments are processed by Stripe. Pegg never sees or stores your full card number.
An order confirmation appears under Orders as soon as payment succeeds.
Item not as described, or never arrived? Email us with the order number and we will work it out with the seller.

Selling

To be paid you need a connected Stripe account — the account icon in the top right, then Payments, walks through it.
Funds from a sale are held until the order settles, then become available to pay out.
Delisting an item removes it from the marketplace but keeps it in your closet.

Reporting and blocking

Every listing has a Report this listing link, and every profile can be blocked from the profile screen. Settings → Help and safety has the same controls. Reports are confidential and we review every one; blocking takes effect immediately and hides that person's listings from you.

Trouble signing in

Sign-in uses your Google account; if it fails, check that you picked the same account you signed up with.
If the app shows stale data, force-quit and reopen it — Pegg syncs on launch.
Still stuck? Email us and mention your device model and iOS version.